AMOpportunities

Customer Success Coach

Visitor Experience - Remote - Full Time

Customer Success Coach

Who we are:

AMOpportunities is the pioneer of CTaaS, Clinical-Training-as-a-Service, and the preferred clinical training provider for healthcare trainees worldwide. Our platform provides a comprehensive solution to clinical training capacity and access issues. Through our software and services, hospitals can earn revenue and attract new talent without expending additional resources. Educational institutions can benefit from our software and services too with guaranteed U.S. training which meets their unique curriculum requirements and allows for expanded student enrollment.  

The creation of this unique software and our services is inspired by the growing global shortages of healthcare professionals. We’re changing the future by providing a learning model that empowers healthcare trainees to learn and work anywhere. Over 3,200 medical trainees have benefited from our 250+ clinical experiences. We’re breaking down traditional borders and building the future of healthcare education. 

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. AMOpportunities encourages you to apply even if you do not meet all listed qualifications. We look forward to your application. 

About the position:

The Customer Success Coach serves as the primary point of contact for our trainees during the enrollment process, throughout the scheduled clinical experience, and after giving them the resources needed to succeed. The Customer Success Coach answers questions, eases concerns, understands the trainee's problem, and works with them to find an effective solution in a timely manner. 

While this position can be fully remote, we are looking for candidates to be residents of Illinois, Ohio, Michigan, Indiana, New York, Florida, or Alabama only.

Essential Functions:

  • Deliver best-in-class customer service over phone, email, text and live chat platforms.
  • Act as the main point of contact for trainees and representatives from key partner accounts, responsible for building and maintaining continued customer satisfaction, building trusted professional relationships, and ensuring success.
  • Develop a strong understanding of customer challenges and demonstrate a positive, proactive, solution-based approach to resolving customer concerns.
  • Collaborate and communicate with the program team to address key student concerns and troubleshoot and resolve program issues and concerns.
  • Participate actively as a member of the Visitor Experience team, contributing ideas and recommendations for improving the customer experience and internal system/ processes, and product based on feedback and data.
  • Lead and support special projects as assigned.
  • Develop and maintain a knowledge base of the evolving products and services.
  • Collaborate and support all AMO team members and departments.
  • Other duties as assigned.

Skills and Abilities:

  • Possess a strong work ethic.
  • Be upbeat, driven, intelligent, well-organized, and articulate.
  • Be adaptable to change in the workplace and use change as an opportunity for innovation and creativity.
  • A strategic mindset that is driven by the ability to uncover customer pain points and create solutions.
  • Demonstrate an understanding of customer service regarding accommodation, politeness, helpfulness, trust-building, appropriate boundaries, and flexibility over various platforms.
  • Build trust, manage professional boundaries with the customers and be flexible to interact with customers over various platforms.   
  • Ability to manage and prioritize multiple tasks and projects while working in a results-oriented environment. 
  • Ability to work independently as well as the ability to collaborate across different departments.
  • Self-starter; ability to achieve goals without daily supervision.
  • Strong analytical skills, detail-oriented, ability to prioritize effectively, multi-task, and meet deadlines.
  • A high level of written and oral communication skills as well as the ability to think critically.
  • Strong technical skills – ability to troubleshoot and further investigate to fix a problem.
  • Proficient in Microsoft Office; including Word, Excel, and Outlook.

Education and Experience:

  • Bachelor’s degree in a related field.
  • 1-2 + years previous customer service experience.
  • Experience with Hubspot, CRM, or other email management systems preferred.
  • Experience managing multiple tasks.
  • Experience working in a fast-paced startup culture.
  • Previous healthcare educational experience (clinical or medical education) is a plus.

What You Gain:

  • Competitive salary of $42,000 to $46,000 annually. 
  • Comprehensive Benefits Program: Medical, Dental, Vision, 401k, Tax Exempt Student Loan Repayment, and Commuter Benefits.
  • A mission-driven work environment committed to a spirit of support, growth, and achievement.
  • Performance-based career growth opportunities.
  • A front-row seat for the exponential growth of a booming education tech company.
  • Work/life balance.

Equal Opportunity Employer

At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.

Due to the unprecedented situation of COVID-19, AMOpportunites has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day to day. Please consider that our roles are hybrid with options to work remotely or in-office following the guidance of local health authorities and the CDC.  

Apply: Customer Success Coach
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What date are you available to start? Do you have any restrictions?*
Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?*
Are you currently a resident of Illinois, Ohio, Michigan, Indiana, New York, Florida, or Alabama? If so, which state?*
Tell us about any professional experience you have in the medical field?*
Tell us about any experience you have in a customer success-related position?*
Tell me about any experience you have supporting students in a professional capacity?*
Why do you feel you are the best candidate for this position?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*